FAQ - old


How can I keep track of the status of my order?

Once you’ve received your shipping confirmation email you will receive a tracking number which will allow you to see the status of your delivery. You can always email us at hello@merlettenyc.com to check on your package and we will be in touch with you.

How much duties and taxes will I have to pay?

Prices on the site do not include taxes or duties. If you are shipping within the USA, sales tax will only be charged at checkout on orders shipped to New York.

If you are shipping internationally, we currently ship all items Delivery Duty Unpaid (DDU). Once your order is shipped, the carrier will bill you to pay all import duties, customs and local sales taxes levied by the country you are shipping to.

What if something I ordered arrived damaged?

Contact us at hello@merlettenyc.com with pictures and a description of the fault within 3 days of receiving your package. We will cover the cost of returning your item to us so it can be repaired, replaced, or refunded.


How do pre-orders work?

Merlette offers the chance to pre-order items that are not available yet. To purchase an item on pre-order, select your item and add it to the cart just like a regular order. 

When will payment be processed?

Your payment will be processed in full at the time check out. 

How will I know when my item is shipping?

The delivery dates are stated in the item description.

If you have placed a pre-order together with a regular order you may be liable additional shipping costs. This applies to international orders only.

Can I cancel or change a pre-order if I change my mind?

Unfortunately, since we produce to order you will not be able to cancel or change your pre-order after the order has been placed. We do not accept returns on pre-orders as they have been produced specifically for you. 

If the item arrives later than the dates stated, you will be eligible for a store credit.

If you have any additional questions about pre-orders, please email us at hello@merlettenyc.com 

Do you accept returns on pre-orders?

We do not accept returns on pre-orders as they have been produced specifically for you.



How do I know my size in Merlette?

Merlette is intentionally designed according to standard US XS-S-M-L-XL sizing, to be as easy as possible for you. Pants and skirts are sized US 0-14.

Merlette styles are loose fitting and true to size. If you have any other questions on fit or sizing, refer to our size chart underneath any of our products in the E-shop, or email us at hello@merlettenyc.com and we would be happy to help you!



Merlette offers FREE shipping in the US. International orders are charged a flat rate of $40 via FedEx International. FREE returns are accepted within 7 days within the US only. Please see our shipping and returns page for further information.

Opens in a new window Opens an external site Opens an external site in a new window