Priority Mail (3-8 business days) - FREE
Priority Express - (1 business day / Overnight) - $35
Orders received after 3pm EST will be processed the following business day. Orders received on Friday after 3pm EST, will be processed on the following Monday.
Orders above $400 USD (3-8 business days) - FREE
Orders under $400 USD (3-8 business days) - $40
Merlette ships globally via DHL Express.
The International shipping flat rate does not include duties or taxes. Depending on the value of your order you may be liable to pay duties and will receive an email from DHL to pay online.
Merlette does not ship to freight forwarding addresses. All orders placed using freight forwarding addresses will be cancelled immediately.
Merlette accepts returns in the US only within 7 days of receipt of order.
To return an item:
1. Email us at email@example.com stating the reason for the return.
2. You will receive an RMA number and instructions on where to return the item.
Merlette accepts returns via any trackable service. We will endeavor to respond to all returns requests within 24 hours.
All sale items are final sale and not eligible for return.
Please ensure to notify us at firstname.lastname@example.org within 7 days of receipt of your order. If 7 days have gone by since the date of receipt of your item, unfortunately you will not be able to return your item/s.
To be eligible for a return, your item must be unworn, unwashed and in the same condition that you received it with hangtag in tact. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. All shipping fees are non-refundable.
We accept exchanges for US orders within 7 days of receipt of order.
If you need to exchange your item, send us an email at email@example.com and you will be issued an RMA number and instructions. Items on sale are not eligible for exchange.
For any other enquiries, contact us at firstname.lastname@example.org or call
+1 917 - 310 - 1971 Monday - Friday, 11am-5pm EST