ENJOY FREE SHIPPING WORLDWIDE ! Ends October 31

SHIPPING & RETURNS

SHIPPING


Domestic (US)


Priority Mail (3-8 business days) - FREE
Priority Express - (1 business day / Overnight) - $35

Orders received after 3pm EST will be processed the following business day. Orders received on Friday after 3pm EST, will be processed on the following Monday. 

 

International

Flat rate (3-8 business days) - $40 

International shipping rates do not include duties or taxes, we ask that you please be mindful of that before placing your order.

You may be responsible for import duties and taxes on your international order. Some orders may experience customs delays. 

Merlette does not ship to freight forwarding addresses. All orders placed using freight forwarding addresses will be cancelled immediately.

Please note that all international orders are Final Sale.

 

RETURNS

Merlette accepts returns in the US within 7 days of receipt of order.

To return an item:

1.  Email us at hello@merlettenyc.com stating the reason for the return.
2. You will receive an RMA number and instructions on where to return the item.

Merlette accepts returns via any trackable service. We will endeavor to respond to all returns requests within 24 hours. 

*All sale items are final sale and not eligible for return.

Please ensure to notify us at hello@merlettenyc.com within 7 days of receipt of your order. If 7 days have gone by since the date of receipt of your item, unfortunately you will not be able to return your item/s.


To be eligible for a return, your item must be unworn, unwashed and in the same condition that you received it with hangtag in tact. It must also be in the original packaging. 


REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. All shipping fees are non-refundable.


EXCHANGES

We accept exchanges for US orders within 7 days of receipt of order. 
If you need to exchange your item, send us an email at hello@merlettenyc.com and you will be issued an RMA number and instructions. Items on sale are not eligible for exchange.  

For any other enquiries, contact us at hello@merlettenyc.com or call 

+1 917 - 310 - 1971 Monday - Friday, 11am-5pm EST