Refund policy

 

Merlette accepts returns on full price items only, ordered online at merlettenyc.com, within 14 days of receipt of the order. 

Items shipped outside of the US are not eligible to be returned at this time. Any item purchased on sale is FINAL SALE and is not eligible for return or refund.

Please ensure your item(s) is unworn, unwashed and in the same condition it was received in, with the hangtag intact. Merlette is unable to accept returns that are requested beyond 14 days from the receipt of the order. Once your eligible return is received and inspected, we will send an email to notify you that we have received your returned item. If the returned item is in acceptable condition, in accordance with the return criteria stated above, your refund will be approved. Should the return not match the qualifying criteria, the refund will be rejected and you may be charged a restocking fee.

Once approved, the refund will be processed and a merchandise credit will automatically be applied to your original method of payment. Please note, once your return has been delivered, it may take up to 7 business days to process the refund.

If your online order arrives to you damaged, we will take appropriate steps to rectify any issues with damaged or incorrect orders. Please contact us at customercare@merlettenyc.com with pictures and a description of the damage within 3 business days of receiving your package. If your item needs to be repaired, replaced, or refunded, we will provide you with free return shipping.

To start a return for an order placed online at merlettenyc.com, please visit merlettenyc.loopreturns.com and enter your Order Confirmation number (Example: #1234WEB) and email address.